Baptist Hospital Network Upgrade

Recent Projects

The Rapidly Evolving Network Demands in Healthcare

From a network hardware standpoint, Baptist hospital had selected Brocade for their core network…so when the network went down, the first call went to their Brocade Regional Sales Manager. For the Hospitals IT department, time was of the essence. They were at code gray. The older network had been stretched as far as it could possibly handle especially as it was really not designed to handle all the new devices the network demanded.Baptist_Brocade_xSM

Baptist Hospitals CIO was looking for a Brocade reseller who could offer the hospital expertise to figure out what took the network down, and how to get it back up. Upon contacting their Brocade Regional Sales Manager for a local resource,  a Houston, TX based reseller was suggested that would be an ideal fit. That’s when Solid IT got the call.

Solid IT Networks sent Director of Technology Lance Donnelly and Sr. Networking Engineer David Stafford to the rescue. Lance and David were quickly able to identify the problem, and offer not only a solution to get the hospital network back up, but also a solution to enable the hospital to upgrade the network to handle the new demands that had been created by the new “all digital” no paper workflow created by the evolving technology available to hospital staff, doctors, and administration.

A plethora of BYOD’s (bring your own devices) had been added to the wifi network… tablets, thin clients and smart phones.  The network couldn’t keep up with the demand.  What Solid IT’s Engineering Staff was able to do immediatley was to get the network back up, but that was just a temporary fix and the network was down again within a matter of weeks. The next short term fix was to provide Baptist with a loaner Brocade Switch (Solid IT Demo Test Equipment) until the core network could be upgraded. The project to upgrade Baptist Hospital’s core network upgrade was completed in March, 2015.

Synopsys

What Baptist Hospital needed was a new network design, that included redundancy, so if one part of the network were to go down,  a back up network is there.  Critical operations are never effected…that’s the solution Solid IT delivered.  In addition to designing the new core network upgrade, the sales team was able to help Baptist Hospital purchase the new equipment through a leasing company so that the network upgrade could be expedited quickly.  Today, Baptist Hospitals network is running smoothly.

The Big Picture

An explosion of devices have flooded networks.  Wifi networks connect to wired networks, networks that carry (in a hospital environment) critical information.  In this example, Baptist Hospitals network went down. Baptist doctors and nurses lost the ability to prescribe medication over the network (amongst other critical processes)  because they couldn’t access the pharmaceutical ordering software application. Never during the Baptist Hospital [code gray] situation were patients at risk, but without the ability to facilitate pharmaceutical ordering using the software systems in place, from a network standpoint the hospital was brought to its knees. Network redundancy design is one of the many services Solid IT offers. Heralded by our elite Multi-Ceritified, Networking Engineers.  With the new laws governing IT expense funding under the current Obama Care Legislation, Solid IT Networks can ensure that our healthcare customers are in compliance.

I wanted to reach out and let you know how much I sincerely appreciate Solid IT. Over the years I have been admittedly and I would argue understandably, jaded by IT vendors especially on the services side. With Solid IT we have found a partner that truly understands its clients and sincerely works towards their mutual best interests. We consistently deal with inflexible SOWs, project management issues and resourcing issues with so many vendors, even what I would deem the good ones. However with Solid IT, from day one your organization has bent over backwards to help us. In many cases going well beyond what I would ever deem the call of duty.
Solid IT’s focus on the customer and developing that partnership is unique in my experience and for that reason, I consider you our strongest partner. In addition the technical skill set your team brings to the table has been equally as impressive, often uncovering issues that the manufacturers 2nd and 3rd level support missed.

Thank you again for the efforts of the entire Solid IT team but especially yourself, Lance and David. You are most certainly an anomaly in this industry and I pray you stay that way.

William Toon, Baptist Hospital